Help - For families
To find childcare providers on Babysits, search by entering your location, then contact suitable candidates through their profile's "contact" button. Ensure you have a complete and visible profile to exchange messages. You can reply to messages from babysitters for free 🎉, but starting new conversations requires a Premium upgrade.
Yes! At Babysits, we require ID verification for all members who want to initiate contact. Families must always verify their ID, while babysitters can reply without verification. We also offer criminal record checks for babysitters who choose this step. With reviews, references, secure messaging and payments, keeping everyone safe is our top priority. 🛡️
Welcome to the Babysits family! 🏠 You can easily upgrade to a Premium subscription through the premium upgrade page on our website (after registration) or directly via the Babysits app.
You can cancel your Premium subscription at any time on the Premium page. If you subscribed through the App Store or Google Play, please cancel directly through those platforms. After cancellation, you'll still have access to premium services until your current period ends.
Absolutely! 🌟 Even after your subscription ends, you can still keep all your existing conversations going. Great news - you can also respond to any new messages from babysitters completely free of charge.
You can update your payment method by going to the Premium section of your account and clicking the 'Update payment method' button.
Not completely satisfied? We offer a full refund within 14 days of starting your first Premium subscription. Simply contact our customer service team, and we'll be happy to help. Please note: This refund policy applies only to subscriptions purchased directly through Babysits, not through third parties like Apple or Google Play.
Rates vary based on several factors. 💰 Babysitters set their hourly rates according to qualifications, experience, and minimum wage requirements - all viewable on their profiles. You can also indicate your preferred rate on your profile. Ultimately, you and the babysitter will determine appropriate compensation together, which may adjust based on number of children, responsibilities, childcare type, and location.
In some jurisdictions, it is legally mandatory to arrange a formal employment contract when hiring childcare services. While our intake form is an excellent starting point for clarifying expectations, it may not meet all legal requirements for a binding contract in your area. We recommend completing our intake form with your babysitter and considering whether additional documentation is needed based on your local regulations, especially for regular arrangements. This helps protect both parties and ensures clear communication about responsibilities and payment terms.
We're so sorry to hear about your negative experience. This must have been concerning for you, especially when it involves childcare. Please share what happened. You can take several actions: leave an honest review to help other families, block the member to prevent future contact, or report the member directly. You can use the report button on their profile or reach out to our customer support team who are ready to assist with your concerns.
We send reminders and hide inactive profiles, but you can improve your chances by checking their last activity and response time, contacting recently active members, sending a follow-up message if needed, and staying active on your own profile (as members may not respond if they think you're no longer looking).
You can coordinate appointments directly via the messaging system, agreeing with the childcare provider regarding details.
